Privacy Policy

In order to provide therapeutic treatment for you I need your permission to hold certain information about you, which I do in compliance with the General Data Protection Regulation (GDPR).

I hold a note of your name and contact information in order to contact you about appointments and with treatment related information. For treatments, I need to note your relevant medical and life history as agreed by you, along with notes from individual treatment sessions, both as a record of treatments and as an aid to my memory. This information is used by me only in order to give you treatment and to review treatment progress. It will not be used for any other purpose and will be treated as completely confidential unless required to be shared by law. Some content may also be shared verbally and anonymously for my own clinical supervision. To maximise security, treatment notes are stored on paper in a locked filing cabinet when not on my person and kept for the duration required by the Code of Ethics of the Craniosacral Therapy Association (UK) and this is currently for at least seven years.

My appointment diary is held on paper and contains a note of your name, contact information and fees paid. These are never shared with anyone unless exceptionally requested by HMRC as proof of my income.

Your contact details and any text messages between us may be on my phone and are deleted within a year of completion of your treatments. They are not backed up to the internet. Any emails between us are held on a secure email service and there may be password protected copies on my home computer, laptop or phone. Emails are deleted within a year of your last appointment. This information is kept entirely confidential by me unless required to be shared by law.

If you have treatment at the Whole Works Therapy and Counselling Centre your name and contact information are held in their paper diary for a maximum of a year. Their privacy policy is on their website https://www.thewholeworks.co.uk/

As my client you have the right to see and suggest corrections to this information. If you are unhappy with the way I hold information about you, complain to me or to the Craniosacral Therapy Association (UK) and if you are still unhappy, to the Information Commissioner’s Office.

I need to be sure that you understand and agree to my keeping notes and contact details about you as described above. I will ask you to acknowledge that on my client Information Form prior to the commencement of any treatment. I am happy to give more specific details and answer any questions or concerns you may have about the information I hold about you.